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COMPLIMENTARY SAME DAY SHIPPING USA Only

Returns & Exchanges

Return Policy Online
FREE Returns & Exchanges USA only

STORE POLICY - 30 DAY RETURN POLICY -
You may return your order for a refund within 7 days of receipt / We offer 30 days for exchanges or store credits, credits have no expiration and can be used at any location. Products must be in new re-sellable condition accompanied with dog tag sleeve within 30 days of purchase. We offer a 5 year Limited Warranty which covers all with the (EXCEPTION) of Bites, Chews and natural wear and tear. 
PLEASE NOTE: We offer many size verification options as part of assisting to avoid returns or size exchanges. Please use our size chart tabs and enter your dogs weight and breed in field box in order for our professional staff to confirm size. if in doubt send us an email and our knowledgeable staff we'll get back to you immediately. Returns must be in re-sellable new condition accompanied with the complimentary dog tag and packaging. We cannot return or exchange used items unless claimed defective by our staff. All international order returns or exchange shipping fees/ duties must be paid by customer. 

Return Policy In store
Returns & Exchanges USA only
All purchases have a 30 day return policy, PLEASE NOTE: We offer many size verification options as part of assisting to avoid returns or size exchanges. Our professional staff will gather information and make the proper recommendation. if a customer chooses to select the size on there own behalf and not the recommended size by our staff then customer assumes all responsibility to send back the item at there cost. If customer chooses to opt out and select their own size this will be noted on the profile created. Returns must be in re-sellable new condition accompanied with the packaging and the complimentary dog tag if received. We cannot return or exchange used items unless claimed defective by our staff.

HASSLE FREE Returns or Exchanges USA Only (if applicable) 
We will replace items If you need to exchange it for another color/style/size simply use your our portal and create your own pre-paid return label (FREE) and ship back! Exchanges for unused products only ( Unless subject to the Limited  Warranty ) All in store purchases may be returned or exchanged for free in the USA ONLY. All international orders shipping costs both ways are the responsibility of the customer. 

See Limited Warranty Terms below:
Our  limited warranty covers all (with the EXCEPTION) of natural wear/tear & dog bites or purpose abuse. Our staff are highly trained to determine cause of issue. Tiny cuts are the result of bites 100% , no exceptions. We have studied the effects over the years and can distinguish between defect and foul play.

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bonefly.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Returns


To return your product, use return portal, seamless and easy! To speak with someone, use our online chat or call us at 1-833-266-3359. 1-833-Bonefly.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Thank you
For more inquiries please email : sales@bonefly.com

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