Returns + Exchanges & Warranty Terms
Return Policy Online
FREE Return & Exchanges USA only
STORE POLICY - 30 EXCHANGE POLICY -
You may return your un-used product for a return within 7 days of purchase or exchange your order within 30 days of receipt / We offer 30 days for exchanges or store credits, credits have no expiration and can be used at any location. Products must be in new re-sellable condition, collars or harnesses must be accompanied with the dog tag sleeve provided. We offer a 5 year Limited Warranty which covers all with the (EXCEPTION) of Bites, Chews and natural wear or tear. Bowls have no warranty. Bones have no warranties as each metal component is handled differently with every dog. Collections change along with prices due to modifications and increases in materials. Warranties on previous collections will be credited the amount paid towards the new replacement. No returns or exchanges on bowls or components.
Distribution & Wholesale terms including store owners:
All Special Orders have no returns. A 50% restocking fee will apply towards any exchange of special orders. All distributor returns or exchanges that are approved by company will be charged a 40% restocking fee. All returns will be credited, and there shall be no refunds.
PLEASE NOTE: We offer many size verification options as part of assisting to avoid returns or size exchanges. Please use our size chart tabs and reply to the email sent asking for your dogs weight and breed in order for our professional staff to confirm size. All orders of collars and harnesses by default request your dog weight and info for the dpg tag, we gather the weight information to ensure the proper size. if in doubt send us an email and our knowledgeable staff we'll get back to you immediately. Returns must be in re-sellable new condition accompanied with the complimentary dog tag and packaging. We cannot return or exchange used items unless claimed defective by our staff. All international order returns or exchange shipping fees/ duties must be paid by customer.
Return Policy In store
Return & Exchanges USA only
You may return your un-used product for a return within 7 days of purchase or exchange your order within 30 days of receipt All purchases have a 30 day exchange policy, PLEASE NOTE: We offer many size verification options as part of assisting to avoid returns or size exchanges. Our professional staff will gather information and make the proper recommendation. if a customer chooses to select the size on there own behalf and not the recommended size by our staff then customer assumes all responsibility to send back the item at there cost. If customer chooses to opt out and select their own size this will be noted on the profile created. Returns must be in re-sellable new condition accompanied with the packaging and the complimentary dog tag if received. We cannot return or exchange used items unless claimed defective by our staff. Collections change along with prices due to modifications and increases in materials. Warranties on previous collections will be credited the amount paid towards the new replacement. No returns or exchanges on bowls or components.
HASSLE FREE Returns & Exchanges USA Only (if applicable)
Qualified items will be replaced items If you need to exchange it for another color/style/size only. Exchanges for unused and new products only ( Unless subject to the Limited Warranty ) All in store purchases may be returned or exchanged for free in the USA ONLY on qualified items. All international orders shipping costs both ways are the responsibility of the customer.
See Limited Warranty Terms below:
Our limited warranty covers all (with the EXCEPTION) of natural wear/tear & dog bites or purpose abuse. Our staff are highly trained to determine cause of issue. Tiny cuts are the result of bites 100% , no exceptions. We have studied the effects over the years and can distinguish between defect and foul play. PLEASE NOTE: Warranty replacements will incur a $9.95 shipping fee if not returned at a store for USA only. All International claims and replacements shall incur a $29.95 shipping fee. Collections change along with prices due to modifications and increases in materials. Warranties on previous collections will be credited the amount paid towards the new replacement.
No warranties on Bones or bowls and its components.
Credits for Licensing with agreements.
All credits will be applied partially on a order to order basis.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your exchange. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a credit to the gift giver and he will find out about your return.
Returns
To return your product, seamless and easy! To speak with someone, use our online chat or call us at 1-833-266-3359. 1-833-Bonefly.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Thank you
For more inquiries please email : sales@bonefly.com
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